Our Story: We've been pioneers in the jewelry industry for over 25 years and have established ourselves as a leading online retailer. With a presence in the US, Turkey, France, Germany, and the UK, we stand for innovation and authenticity.

Our vision: We offer elegant and affordable jewelry that embodies love and excellence. Our experience as a manufacturer and online seller allows us to set trends and guarantee competitive prices.

Our promise: We offer a guarantee on all jewelry, personalized customer service, expert advice, a 30-day return policy, and free luxury gift wrapping.

Our mission: We want your online shopping experience to be enjoyable and memorable, whether for engagement rings, necklaces or earrings, and help you find the perfect piece to match your style and feelings.

How to determine the correct ring size:

Click

The following payment options are available for purchasing ROSY Diamond:

• Bank transfer
• Visa Mastercard
• American Express
• maestro
• Bancontact
• EPS
• Ideal
• Paypal and Sofortüberweisung
• Apple Pay
• Google Pay
• Shop Pay
  

Your order will be shipped in a securely packaged box along with the gift box, certificate and invoice.

Your order will be delivered insured via DHL, DPD or UPS.

Production typically takes 4–7 business days. Our immediately available jewelry will be with you in a maximum of 3 business days.

If you are not satisfied with a piece of diamond jewelry you purchased from Birgie Diamant, you can return it to us within 30 days of the delivery date. Please note that this return policy does not apply to bespoke, custom-made products, or products made to your specifications or clearly personalized. Package your item and ensure the guarantee seal and certificate are included in the package.

Use this text to answer questions for your customers in as much detail as possible. Once we receive and inspect your returned item, your refund will typically be processed within 2-5 business days. You will receive a confirmation email once your refund has been processed.

• Items with personalization, engraving, special orders/custom-made items or special orders from customers are excluded from exchange.
• Altered items cannot be exchanged.
• Items purchased with a damaged or removed warranty label or seal are non-returnable.

Yes, you can have your purchased jewelry engraved. Please note that engraved items are non-returnable.

If you have any questions, you can always send us an email to info@birgiediamant.de.

ROSY CLUB is currently only available online. We plan to expand availability to our physical stores in the near future.

ROSY CLUB is currently only available online. We plan to expand availability to our physical stores in the near future.

Yes. All ROSY Cash expires one year from the date it was credited to your account. Please use your ROSY Cash before it expires. You can check your balance in the "ROSY CLUB" section of your account at https://www.rosylabgrowndiamonds.com/myaccount. Additionally, ROSY bonus cash, if provided, has a shorter expiration period and must be used before the promotion ends. To receive notifications of upcoming expiration dates, please join our guest list at https://www.rosylabgrowndiamonds.com/subscribe-now.

No. Our customer service representatives cannot make adjustments to your ROSY Cash balance. You are responsible for managing and redeeming your ROSY Cash balance by logging into your ROSY CLUB account at https://www.rosylabgrowndiamonds.com/myaccount during checkout.

Although most ROSY cash is available within an hour, it can take up to 48 hours to appear in your account.

Yes. You must create or have an account at https://www.rosylabgrowndiamonds.com/myaccount or have one during purchase to participate in the ROSY CLUB.

No, a subscription is not required. However, we recommend signing up to receive updates and additional reward announcements.

You will receive 5% of the merchandise price after discounts in ROSY Cash. For example, a $1,000 purchase will earn you $50 in ROSY Cash. Extended service plans, sales tax, and shipping costs are excluded. Rosy Lab Grown Diamonds reserves the right to change reward amounts at any time.

Yes. If you used ROSY Cash on a returned item, the amount will be credited back to your account. Any ROSY Cash earned on the returned purchase will be removed.

Yes, we reserve the right to change the ROSY Cash and ROSY Bonus Cash amounts without prior notice. Once added to your account, the amounts will not be adjusted again unless they expire after one year.

Yes, this is possible. This can happen if you return a higher-value item after using ROSY Cash for a lower-value item.

ROSY CLUB members can make personalized offers to friends and family members and earn ROSY Cash when they make a purchase.

Members can enter a friend's email address on the ROSY CLUB page. Rosy Lab Grown Diamonds will send a personalized coupon code. When the friend makes a purchase using the code, they save $125 on an order over $1,000, and the member receives $125 in ROSY Cash.

The friend must make their purchase at www.rosylabdiamonds.com. Referral codes are currently not valid in physical stores.

Refer as many friends as you like, but not yourself or household members. Violations will result in cancellation of coupon codes and loss of ROSY cash rewards.

Referral codes are valid for 30 days. After a qualifying purchase, the member will receive a $125 ROSY cash bonus. It may take up to 45 days for the reward to appear in their account.