Our history: We have been pioneers in the jewelry industry for over 25 years and have established ourselves as a leading online retailer. With a presence in the USA, Turkey, France, Germany, and the UK, we stand for innovation and authenticity.

Our vision: We provide elegant and affordable jewelry that embodies love and excellence. Our experience as a manufacturer and online seller allows us to set trends and guarantee competitive prices.

Our promise: We offer a warranty on all jewelry pieces, personalized customer service, expert advice, a 30-day return policy, and a free luxury gift wrapping service.

Our mission: We want your online shopping experience to be enjoyable and unforgettable, whether it's for engagement rings, necklaces, or earrings, and to help you find the perfect piece for your style and feelings.

How to determine the right ring size:

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The following payment options are available for the purchase of ROSY Diamond:

• Bank transfer
• Visa Mastercard
• American Express
• Maestro
• Bancontact
• EPS
• Ideal
• Paypal and Sofort Überweisung
• Apple Pay
• Google Pay
• Shop Pay
  

Your order will be shipped in a securely packed box along with the gift box, the certificate, and the invoice.

Your order will be delivered insured via DHL, DPD, or UPS.

Production usually takes 4–7 working days. Our immediately available jewelry will be with you within a maximum of 3 working days.

If you are not satisfied with a diamond jewelry piece you purchased from Birgie Diamant, you can return it to us within 30 days of the delivery date. Please note that this return policy does not apply to custom-made products, special orders, or products made according to your specifications or clearly personalized. Pack your item and ensure that the warranty seal and certificate are included in the package.

Use this text to answer questions as detailed as possible for your customers. Once we have received and inspected your returned item, your refund is usually processed within 2–5 business days. You will receive a confirmation email once your refund has been processed.

• Items with personalization, engraving, special orders/custom-made items or special customer orders are excluded from exchange.
• Altered items are excluded from exchange.
• Items purchased with damaged or removed warranty label or seal are excluded from exchange.

Yes, you can have your purchased jewelry engraved. Please note that engraved items are excluded from exchange.

If you have any questions, you can send us an email at info@birgiediamant.de at any time.

ROSY CLUB is currently only available online. We plan to expand availability to our physical stores in the near future.

ROSY CLUB is currently only available online. We plan to expand availability to our physical stores in the near future.

Yes. All ROSY Cash expires one year after the date it was credited to your account. Please use your ROSY Cash before it expires. You can check your balance in the ROSY CLUB section of your account at https://www.rosylabgrowndiamonds.com/myaccount. Additionally, ROSY bonus money, if provided, has a shorter expiration period and must be used before the promotion ends. To receive notifications about upcoming expiration dates, please sign up for our guest list at https://www.rosylabgrowndiamonds.com/subscribe-now.

No. Our customer service representatives cannot make adjustments to your ROSY-Cash balance. You are responsible for managing and redeeming your ROSY-Cash balance by logging into your ROSY-CLUB account at https://www.rosylabgrowndiamonds.com/myaccount during the payment process.

Although the majority of the ROSY cash is available within an hour, it can take up to 48 hours to appear in your account.

Yes. You must create or have an account at https://www.rosylabgrowndiamonds.com/myaccount or have one during the purchase to participate in the ROSY CLUB.

No, a subscription is not required. However, we recommend signing up to receive updates and additional reward announcements.

You receive 5% of the merchandise price after discounts in ROSY Cash. A purchase worth $1,000, for example, earns you $50 in ROSY Cash. Extended service plans, sales tax, and shipping costs are excluded. Rosy Lab Grown Diamonds reserves the right to change the reward amounts at any time.

Yes. If you have used ROSY Cash for a returned item, the amount will be credited back to your account. The ROSY Cash earned for the returned purchase will be removed.

Yes, we reserve the right to change the amounts of ROSY Cash and ROSY Bonus Cash without prior notice. Once added to your account, the amounts will no longer be adjusted, except if they expire after one year.

Yes, that is possible. This can happen if you return an item of higher value after you have used ROSY Cash for an item of lower value.

ROSY-CLUB members can offer personalized deals to friends and family members and earn ROSY-Cash when a purchase is made.

Members can enter a friend's email address on the ROSY CLUB page. Rosy Lab Grown Diamonds sends a personalized coupon code. When the friend makes a purchase with the code, they save $125 on an order over $1,000 and the member receives $125 in ROSY Cash.

The friend must make their purchase on www.rosylabdiamonds.com. Referral codes are currently not valid in physical stores.

Recommend as many friends as you like, but not yourself or household members. Violations will result in the cancellation of voucher codes and the loss of ROSY cash rewards.

Referral codes are valid for 30 days. After a valid purchase, the member receives a ROSY cash bonus of $125. It may take up to 45 days for the bonus to appear in the account.