Free returns

FREE RETURNS

Rosy's commitment to your satisfaction: Worry-free shopping

At Rosy Lab Grown Diamonds, we want you to be completely satisfied with your purchase. We understand that buying jewelry online requires trust, which is why we offer a free 30-day return policy with FREE return shipping via DHL/UPS for orders from Europe.

Free 30-day return: Your satisfaction guaranteed

If for any reason you are not completely satisfied with your order, you may return it within 30 days of the shipment date.

Extended return periods on holidays: Shopping with extra time

For orders placed between November 14 and December 16, you can enjoy an extended return period until January 15 of the following year.

Return policy: Clear and transparent

  • Return period: Once your return has been accepted, you have 7 days to return the item.
  • Condition: All returned products must be in their original, unworn condition and accompanied by all original documentation.
  • Certificate: Returns without the lab-grown diamond certificate (if applicable) will be subject to a replacement fee of €100 per missing certificate.
  • Alterations: Items that have been modified, engraved, or resized by unauthorized companies cannot be returned.
  • Wear and damage: Returns with signs of wear or damage will not be accepted.
  • Authorization: Packages without a return authorization number or refused deliveries will not be accepted.
  • Return Abuse: We reserve the right to restrict access or terminate accounts of anyone who abuses the return policy.

Refunds: Your choice

  • Original Payment Method: Most items can be returned for a full refund to your original payment method. This applies to pre-made styles and "Design Your Ring" styles.
  • Credit: High-end jewelry, special orders, and genuine custom pieces are only eligible for credit. This will be clearly stated on the product page. A genuine custom piece can only be redesigned with credit once.

How to return your Rosy purchase:

Initiate your return:

  • Online account: Log in and select "Order history".
  • Order search: Enter your information on our website.
  • Contact us: Contact our customer service team.

Prepare your return:

  • Please include all original packaging, return slip, and diamond certificates.
  • Place the jewelry in the original box.
  • Place the jewelry box in a shipping box (preferably the original one).
  • Please enclose the return slip.
  • Close the box and attach the prepaid DHL label.
  • Do not write "jewelry" or "diamonds" on the package.

Send your return:

  • Drop off the package at a DHL branch.
  • Receive a DHL receipt as proof of shipment.
  • If you use another carrier, you are responsible for the return shipping costs and insurance.

Refund process:

  • Our quality assurance team will inspect the return within 7 business days.
  • Refunds will be issued to the original payment method or as credit, depending on the item.
  • Credit card refunds may take up to one billing cycle.

Rosy: Your trusted partner for brilliance

We are committed to ensuring that you are completely satisfied with your purchase from Rosy Lab Grown Diamonds.

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Meta description: Shop with confidence at Rosy Lab Grown Diamonds. Enjoy free 30-day returns, holiday extensions, and clear return policies for European customers.