guarantee

Rosy Guarantee
Lifetime manufacturer's warranty & comprehensive care

Rosy's commitment to quality: Our promise to you

At Rosy Lab Grown Diamonds, we take great care to provide our customers with exquisite, high-quality jewelry and lab-grown diamonds. We stand behind the craftsmanship of our pieces and guarantee that the optical properties of our lab-grown diamonds will remain brilliant over time.

Lifetime manufacturer's warranty: Our promise

We offer a lifetime manufacturer's warranty on all jewelry purchased through our website. This covers defects in materials and workmanship at the time of delivery. The warranty is valid from the date of purchase, is non-transferable, and applies exclusively to purchases of Rosy Lab Grown Diamonds.

What is covered:

● Defects in materials and workmanship at the time of delivery.
● The optical properties of lab-grown diamonds will never fade or tarnish.

What is not covered:

● General wear and tear, scratches, damage from external influences, loss of the center stone, product loss, theft or improper cleaning and storage.
● Fading or discoloration of metals due to improper care (e.g. contact with hot tubs, swimming pools, perfumes or chemicals).
● Normal wear and tear of precious metals, especially prongs.
● Loss of stones due to external influences or damage.
● Repairs or services performed by unauthorized third parties.

Warranty service:

If a manufacturing defect occurs, please contact our customer service. We will provide you with a prepaid shipping label to send your jewelry for inspection. If the damage is covered, we will repair or replace the jewelry free of charge. If not, we will provide you with an estimate for the repair and shipping.

Protecting your investment:

We recommend insuring your jewelry against loss, theft, serious damage, or damage to the center stone. Diamonds are durable, but not indestructible.

Repairs & Maintenance:

We offer repair and maintenance services in our workshop, including replacing side stones, re-tightening prongs, repolishing, rhodium plating, and cleaning. Please contact our customer service for assistance.

Free ring size adjustment: Perfect fit guaranteed

● We offer a one-time free ring size adjustment within 30 days of shipment for orders from Europe.
● We also offer free size adjustment once a year for orders from Europe (excluding Eternity rings).
● The customer pays the shipping costs to us, we pay the return shipping.
● Eternity rings must be remade, this is only offered once within 30 days.

Extended Product Protection: Improved protection

Extended Product Protection covers defects and accidental damage not covered by our warranty, including chipped or cracked stones, defective closures, and stone loss.

● Additional services include repolishing, rhodium plating and ring resizing per our initial policy.
● Choose from 1 year to lifetime coverage.
● Submit applications online 24/7.

Rosy: Your trusted partner for brilliance

At Rosy Lab Grown Diamonds, we strive to provide you with exceptional jewelry and peace of mind.